TERMS & CONDITIONS
1. Placing an Order
- Find the product(s) you want
- Add the products to your shopping cart
- Proceed to checkout
- Select delivery and billing options
- Ensure your items, sizes and address are correct
- Submit your order
- An order confirmation will be sent to your email address
Remember to check your basket and delivery information to ensure everything is correct before submitting your order as we may not be able to amend it!
When you submit an order, we will send you an email acknowledging receipt of your order. This does not mean that we have accepted your order. Only when your order has been shipped the order has been accepted. You will also receive a shipping confirmation email once this has taken place.
If we are unable to supply you with a product, we will inform you of this in email and offer you an alternative if applicable.
1.1 Our Right to Reject or Cancel Your Order
Fulfillment of all orders on the Website is subject to availability. We explicitly reserve the right not to accept your order for any of the following reasons:
- The product is not available / in stock
- Your billing information is not correct or not verifiable
- Your order is flagged up by our security systems as an unusual order or an order susceptible to fraud
- We have reason to believe that you are a selling our products with no prior agreement to do so
- We could not deliver to the address provided by you
- Due to an Event Outside Our Control
- In the event of misspelling, pricing or other errors or mistakes in the website information
1.2 Data Check
We may run some checks on your details before we ship your order. These checks may include verifying your address and checking for fraud. There are automated processes in place to filter out any suspicious orders which may be fraudulent. All fraudulent orders will be investigated and prosecuted if necessary.
Prices/Currency
The product prices displayed on the Website are inclusive of Value-Added Tax (VAT). Shipping rates are applied per order. The exact shipping rates depend on the country where your order is being delivered to. For details on shipping rates, see 3.2.
Currency can be changed using the currency button at the top of the website, although the price will be charged in GBP (Great British Pounds)
The total price specified in the final check out screen includes tax and shipping costs. This price will be recorded in the Order Confirmation, which we recommend you print or download for future reference. If paying by credit card, the total amount for your entire order will be reflected on your statement in your local currency.
If your local currency is different from the currency in which the prices are quoted, your bank will apply the exchange rate applicable per the date of purchase. Your bank may apply a different exchange rate, which is beyond our control.
2.1 Price Changes
The prices of the products will be as displayed on the Website. Prices may change from time to time, but these changes will not affect any order that has already been placed and the order confirmation email sent.
Shipping & Delivery
All orders are dispatched from the UK within 48 hours of purchasing with the exception of orders made after 9:30am on a Friday through to 8:30am Monday. All orders placed between this period will be dispatched Monday afternoon. We deliver products from Monday to Friday. We do not ship on certain public holidays, these holidays will be voiced to our customers before the holiday occurs.
3.1 Split Packages
Due to our contract with the couriers, all parcels over 2KG will be split into two parcels meaning you will receive two tracking numbers for one order. An email will be sent to the address you gave at the time of ordering informing you of the split package along with your second tracking number. There may be a small chance your split order may arrive at slightly different times; this will never be more than two working days apart. You will not be charged for any additional shipping costs.